IES has developed a unique approach to providing colleges with customized software programs and building Business Intelligence systems. It is built around our procedure for documenting business logic—which is often the most time consuming and for the average user, the most intimidating part of the customization process.

Our documentation tool is called the IIR (Institutional Information Repository). This is used to store and map relationships between all processes, generate the software applications and is provided to our clients for their further use. The IIR data is exceedingly detailed and flexible—allowing the college to utilizing it for strategic planning, project management and process refinement. This becomes the 'core' of the college's Business Intelligence system.

Utilization of the IIR in the college’s operations eliminates the need for hand tracking of this type of information and/or use or purchase of additional software. The process for collecting, documenting and analyzing processes involves in-depth interviews with the institution’s personnel. An example of just a few of the fields collected for each task includes the following:

Role	User	Department	Task name	Dependencies
Conditions	Data fields (mapped to software)	Required resources	Duration to perform	Priority
Order	Process cycle	Requirements (regulations)	How it is performed	User wants/needs

We map relationships for each task to broader institutional planning and effectiveness measures such as:

Strategic Goals	Departmental Goals	Student Satisfaction measurements
User Employment Status	Accreditation Standards	Other institutional initiatives

The IIR provides the institution with information such as:

1.   Strategic Plan accountability and progress.
2.   Documentation of processes related to accreditation and other external constituent standards.
3.   Staffing analysis, reallocation and planning: job description/classification documentation; manual development and new employee orientation and training.
4.   Student Satisfaction and initiative measures.
5.   Thorough documentation of all business logic for future report development and programming.
6.   Ability to redesign processes to streamline, automate, reduce redundancies, increase efficiency and effectiveness.
7.   Identify requirements for future capital item purchases to ensure integration with current systems.

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